Verint Systems Blog

Speaker and Author Jeff Tobe—dubbed “The Guru of Creativity” by Insider Magazine—will present a keynote session at Driving Innovation^TM, the Verint^® Systems Global User Conference in New Orleans on Tuesday, June 19. In a high-energy session entitled “Coloring Outside the Lines^TM! Creating and Implementing the Ideal Customer Experience,” Tobe will provide insight into leveraging your innate creativity to benefit your professional and personal life. Tobe’s session will start at 9 a.m.

If you haven’t registered for Driving Innovation yet, now’s a great time to do so! Click here to get started. And if you need help justifying your attendance, be sure to download and customize this handy conference justification memo.

Verint is looking for a highly motivated individual to join the team as a product manager in our Herndon, VA office.  The Product Manager will be responsible for both product planning and execution of all phases of the product lifecycle including gathering and prioritizing product and customer requirements, helping to define the product vision and roadmap, and working closely with engineering to deliver winning products.  If  you are interested, please click here and review more details of the position’s responsibilities and requirements.

American Home Mortgage Servicing Inc. (AHMSI)—the 13th largest mortgage servicer in the country—is implementing Verint^® Systems’ Impact 360^® Quality Monitoring™ software across the company’s Coppell, Texas and Jacksonville, Florida customer service centers. The Verint solution will provide AHMSI access to quality monitoring, speech analytics, desktop analytics, scorecards, lesson management, and coaching to help ensure continuously high levels of customer service. Read the press release.

One of the biggest challenges faced by organizations today is that of listening to their customers across multiple channels. This video highlights the challenges organizations face in capturing feedback from all channels and how by not listening to the Voice of the Customer, or only listening selectively, marketing can easily draw incorrect assumptions and focus on the wrong issues.

1to1 Media’s Tom Hoffman speaks with Dave Capuano, Vice President of Marketing at Vovici, a Verint Company, about different approaches for engaging today’s empowered customer.

Verint will be offering pre-conference training sessions at its Driving Innovation^TM user conference in New Orleans on Monday, June 18. These sessions can provide an economical way for you to attend training and the conference, all in a single trip. Sessions are organized into tracks that focus on industry best practices and/or features in the Impact 360^® and Vovici™ 6 solutions.

Verint will be offering pre-conference training sessions at its Driving Innovation^TM user conference in New Orleans on Monday, June 18. These sessions can provide an economical way for you to attend training and the conference, all in a single trip. Sessions are organized into tracks that focus on industry best practices and/or features in the Impact 360^® and Vovici™ 6 solutions.

The pre-conference training registration fees are $250 USD per session for Tracks 1 – 5. Track 6 courses last an entire day and are $395 for session 1 and $495 for session 2. Fees include breakfast and lunch for all sessions. Pre-registration is required, and you must be registered for the main conference in order to register for this training. Please note that space is limited and available on a first-come, first-served basis.

Click the links below to learn more about each track.

Track 1: Impact 360 Quality Monitoring V.11

Track 2: Impact 360 Workforce Management V.11

Track 3: Impact 360 Speech Analytics V.11 and Desktop and Process Analytics V.11

Track 4: Impact 360 Performance Management V.11

Track 5: System Administration for Impact 360 V.11

Track 6: Vovici 6

Verint^® is now a Preferred Solution Developer—the highest attainable level—within the Contact Center and Unified Communications technology category of Cisco’s Developer Network Program. We have completed interoperability verification testing based on criteria set forth by Cisco, and can provide customers with 24 hour, 7 days a week customer support. Organizations with our Impact 360^® Workforce Optimization^™ solutions can more quickly deploy a broad range of Cisco Compatible business applications, devices or services that can enhance the capabilities, performance and management of their Cisco networks. Read more in the press release.

Don’t miss your opportunity to learn about Verint’s latest video managment tools in the upcoming webinar Robust Video Mangement Suite: Nextiva Version 6.2 on Friday, March 16th from 12:00-1:00 PM (EST). With its powerful, fully integrated video management tools, Nextiva is the platform of choice for large decentralized environments. Discover these next-generation features including automated system, event, and investigation management, a software-based virtual matrix, interactive facility maps, an intuitive video viewing interface, and more.

Click here for a full list of webinars and events.

Verint announces a five-city, Nextiva Certification Roadshow, part of the Verint University learning program. Verint will be bringing our trainers to various cities in order to help partners obtain the knowledge and certification needed to install, configure and support the Nextiva 6.2 platform. During these intensive 3.5 day sessions, participants will learn details around system architecture, and installation and configuration techniques. Nextiva Certification can be earned through successful completion of the course and all written and practical exams.

The “Road to Certification” hosted events will be at the following locations in the first half of 2012:
• Las Vegas (Nevada), March 24-27
• Montreal (Quebec), April 3-6
• Los Angeles (California), April 17-20
• Phoenix (Arizona), May 1-4
• New York City (New York), May 15-18

Learn more at www.verint.com/roadtocertification.

Is your organization collecting feedback from its customers through traditional and online channels, including social media? If so, Ventana Research invites you to participate in a survey investigating how organizations adopt and use customer feedback to improve customer satisfaction and overall experience.

The survey is open to managers and executives involved in the collection and analysis of customer feedback through any channel. Ventana will provide qualified participants with a report on the benchmark research findings, along with a $5 dollar Amazon.com certificate. In addition, participants will be entered into a drawing to win one of 25 benchmark research reports, valued at US $1,495 or €1,232. Click here to take the survey.