In a Wall Street Journal article titled, “Software Finds Place in Posse,” Elan Moriah provides commentary the value of video as a data source for detecting criminal and terrorist threats. Click here to read the article.

At the 2011 APCO conference in August, FCC Chairman Julius Genachowski unveiled a five-step action plan to chart the transition to Next-Generation 9-1-1 services. Among other things, the plan highlights FCC actions to provide technical information on how to enable text, photo, and video transmission to PSAPs. Beyond transmission and broadband capacity issues, PSAPs also face the need to capture input from multiple information sources. Verint’s Impact 360^® for Public Safety Powered by Audiolog^TM is a solution that can help PSAPs capture, analyze, and make decisions from information in traditional, wireless, radio, and IP calls; photos; text; videos; maps; TTY; and more.  Learn more at www.whoisverint.com.

IPSTA
October 16-18, 2011
Crowne Plaza
Springfield, Illinois, United States

It’s true! Verint Systems is actively seeking experienced professionals for a variety of positions around the globe. See for yourself—check out www.verint.com/careers.

Verint’s new program, the Verint Open Innovation Network^™, provides access to the company’s intellectual property portfolio, enabling developers to use its patented technologies in their own offerings. Growth of the Verint Open Innovation Network is expected to expand competitive licensing of the company’s protected technologies and patent rights, reduce the incidence and costs of patent infringement, and encourage collaboration and innovation on an industry scale. Additional information about the Verint Open Innovation Network can be found on the Verint website at www.verint.com/OIN. Read more in the press release.

An emergency services organization in the state of Florida has implemented Verint^® Systems’ Audiolog™ for Public Safety solution in its centralized 9-1-1 operation. Audiolog supports the 20 local agencies that fall under the agency’s jurisdiction. Using the software’s call recording, playback, and archiving capabilities, the agency can better respond to emergency situations—a key benefit as hurricane season approaches. Read the press release.

One of the largest fire departments in the United States has implemented Verint’s Audiolog^™ for Public Safety software as part of an initiative to replace legacy 9-1-1 equipment and update its call recording system. The fire department now has the benefit of instant recall capabilities and rapid, incident-based recording retrieval to facilitate investigations and provide its first responders with information to respond to emergencies more effectively. Read more in the press release.

Retailers need powerful tools that can be implemented in a single store or across multiple operations. Leveraging the Nextiva portfolio, retailers can better understand in-store customer behaviors, determine the success rate of specific promotions, optimize store layout and design, maximize revenue, promote workforce optimization and improve the overall customer experience. By combining the power of analytics with video surveillance technology, Nextiva Retail Traffic Analytics offers you a competitive edge in the market today and satisfied, loyal customers in the future.”

Verint^® Witness Actionable Solutions^® is pleased to announce a single toll free number for Americas

Customer Support:

 1-888-9VERINT toll free (1-770-754-1870 non toll-free)

Although the old Americas Customer Support telephone numbers will continue to work for some time to

come, please begin using this new number immediately. 

See Bill Pryor-Verint’s Director of Public Safety-discuss the ways in which Impact 360^® Workforce Optimization impacts the performance of contact center agents in the public safety sector.  The following video clip also highlights the innovative solutions that Verint^® Systems has introduced specifically for these communications centers, enabling higher quality interactions for citizen communities.    

Announced at this year’s APCO conference is new functionality that automates workforce forecasting and scheduling, and introduces capabilities that enable monitoring schedule adherence in real time.  Helping emergency communications and dispatch center management plan and appropriately staff to meet their workloads and requirements, the Verint Impact 360 solution can produce optimal schedules by balancing defined shift rules, work patterns, breaks, off-phone times, and individual skills, proficiencies and preferences.  In addition to intra-day management abilities, Impact 360 for Public Safety also automates such routine tasks as time off management and shift swapping, which provides managers with insight into individual and group performance.

Click here to watch the video.