Start planning now to attend Driving Innovation™, the Verint® Systems global user conference! In 2012, this must-attend event will be held June 18 – 21 at the Sheraton New Orleans hotel, right in the heart of New Orleans, Louisiana. We’re looking forward to welcoming our Verint customers as well as meeting new customers from the latest additions to our Verint family, GMTTM and VoviciTM, A Verint Company. In the weeks ahead, look for more information on www.verint.com/userconference.
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Category: Branch & Remote Office Solutions
Verint® today announced the signing of a definitive agreement to acquire, upon closing, Global Management Technologies Corporation (GMT™), an Atlanta-based leading provider of workforce management (WFM) solutions. The result of the acquisition will offer customers an even more compelling enterprise productivity solution set that comprises innovative, enterprise-class software and services, a collective set of rich functionality, and domain expertise to help customers in financial services and other vertical markets excel in today’s ever-changing business climate. Click here to read the press release.
Verint’s new program, the Verint Open Innovation Network™, provides access to the company’s intellectual property portfolio, enabling developers to use its patented technologies in their own offerings. Growth of the Verint Open Innovation Network is expected to expand competitive licensing of the company’s protected technologies and patent rights, reduce the incidence and costs of patent infringement, and encourage collaboration and innovation on an industry scale. Additional information about the Verint Open Innovation Network can be found on the Verint website at www.verint.com/OIN. Read more in the press release.
Is your business interested in engaging with customers using Facebook and other social media channels? Some channels are much more effective than others for reaching out to customers. Learn why in tomorrow’s Webinar entitled, Community Death Match: Facebook vs. Custom Communities. Nicole Freund of The Coleman Company, Inc. and Dave Capuano of VoviciTM, A Verint® Company, will go over the pros and cons of Facebook and custom communities, explore when to use which channel and why, and provide a case study as an example. The Webinar is free—click here to register.
Impact 360 Workforce Management provides three options for performing preference-based scheduling and prioritizing wait lists: Seniority, Rank, and Seniority and Rank. What’s the third option for? It’s a tie-breaker if you have employees with the same seniority dates.
Over 600 enthusiastic attendees recently helped make Driving Innovation™, the Verint® Witness Actionable Solutions® global user conference, a resounding success!
Held May 16 - 19 at the Red Rock Resort in Las Vegas, Nevada, the conference featured general sessions and presentation tracks designed for specific areas of interest, such as Voice of the Customer Analytics, back-office optimization, and business trends and strategies. Business relationship expert and bestselling author Garrison Wynn entertained the audience with a keynote on “The Real Truth About Success” that was humorous and insightful. Verint CEO Dan Bodner discussed how Actionable IntelligenceTM is changing our world, and Verint Witness Actionable Solutions President Elan Moriah presented an overview of industry trends and their business impact.
Breakout presentations by Verint customers were filled with insight derived from real-world experience, while breakfast roundtable sessions offered the chance to engage in lively discussions about industry issues and best practices. Other highlights included a Technology Showcase, which gave attendees the opportunity to gain firsthand experience with solutions from Verint and a select group of partners. “Meet the Expert” sessions offered the opportunity to meet one-on-one with Verint technical experts, while pre-conference training sessions provided instruction tailored to the needs of system administrators and end users of Impact 360® solutions.
Attendees came from all over the globe, from Australia to the Americas, and represented a wide spectrum of industries, including banking, healthcare, high tech, insurance, telecom, utilities, and more. Their enthusiasm was infectious, helping to make the 2011 conference the best one yet!
Plans are already underway for the 2012 Driving Innovation conference in New Orleans. After the success of the 2011 conference, we’re looking forward to another great event next year—and we hope to see you there!
New Voice of the Customer Analytics Platform Revealed
Verint has recently revealed it’s 5th-Generation Impact 360® Workforce Optimization™ product and the buzz has been outstanding.
Click here to go to the UCC Strategies web site and listen to the podcast.
Are you attending Driving InnovationTM, the Verint Witness Actionable Solutions global user conference? The special room rate of $120 per night at the Red Rock Resort is available only through April 29. Click here for online reservations or ask for the Verint room block if you call. Reserve your room now!
Register two people from the same company for Driving Innovation 2011 by March 31, and a third person attends free! Email us at diconference@verint.com for your special discount code.
Attention, users of Verint® Witness Actionable Solutions® software! Is someone within your organization a customer service innovator? Why not nominate him or her for the 2011 Innovator of the Year award?
Presented annually to a Verint user at our Driving InnovationTM user conference in May, the award recognizes customer service/contact center managers and their respective companies for outstanding customer service accomplishments over the past year.
Nominations are being accepted through April 28 via the Driving Innovation Web site. Check it out and nominate someone today!
