Verint Systems Blog

American Eagle Federal Credit Union (AEFCU), a full-service, not-for-profit financial institution, is using Verint’s GMT™ workforce management (WFM) software to create flexible schedules and minimize overtime. Within the first year of implementation, the financial institution reduced its branch overtime by more than 86 percent. By the second year, that figure jumped to more than 96 percent. Further, across the two year period, AEFCU reduced full-time employee (FTE) costs by 14 percent through natural attrition and better forecasting. Read the press release.

Why should you attend Driving Innovation, the Verint global user conference, in New Orleans on June 18 - 21? Here are six great reasons to register now… along with an attendance justification memo that you can customize and provide to your manager.

1.    You can take advantage of cost-effective, pre-conference training to extend your knowledge of Impact 360^® and Vovici^TM solutions. You can reap the benefits of solution training and conference attendance, all from a single trip!

2.    You can obtain expert, how-to advice and best practices to address specific technical or business challenges that may be impeding your organization’s performance, productivity, and profits. Want an individualized consultation with one of our technical experts? No problem—just sign up at the registration desk for a “Talk with the Experts” session. 

3.    You can exchange ideas with peers from other organizations to get fresh insight into ways to reduce costs, enhance performance, motivate employees, and much, much more. Breakfast roundtable sessions, receptions, and other conference activities are structured specifically to facilitate meeting and interacting with other attendees. No other event offers you this opportunity to mingle and converse with so many Verint users and technical experts at the same time.

4.    You can hear case studies from other users on how they solved real-world business problems with Verint, GMT^TM,and Vovici solutions. Many of our session presenters are users, and they’re happy to share their experience and ideas. The conference provides a unique venue for you to take advantage of their expertise. 

5.    You can learn more about how other solutions in the Verint portfolio can help your business tackle tough problems—without having to sit through a sales pitch. Check out our solution demos, ask questions, and gather information for yourself, your manager, and your coworkers in other departments.

6.    You can gather additional insight on products or services that complement your Verint solutions at the Technology Showcase. Unlike a traditional trade show, there’s no need to walk up and down aisles for hours, searching for vendors that might be offering solutions of interest to you. The showcase is held on site in a convenient, centralized location, and showcase exhibitors offer relevant solutions in a friendly, professional atmosphere.

Driving Innovation can provide you with ideas and practical strategies that you can implement as soon as you return to the office. Even small enhancements in your business can add up quickly into substantial cost savings or performance improvements that can more than cover the cost of attendance. So don’t delay—register now!

Learn how to put the “voice of the customer” to work across your organization at a series of upcoming online events featuring Verint^® subject matter experts.  Key themes will focus on the benefits of implementing a Voice of the Customer (VoC) program, along with important considerations, tips, and trends. Discover how your organization can gain a holistic view of the customer experience, while at the same time supporting current business objectives and driving future strategies. Read the press release.  For more information, contact info@verint.com

Are you planning to attend Driving Innovation ^TM  , the Verint^® Systems global user conference, in New Orleans on June 18 - 21? Why not share your expertise and be a presenter at the event? Customer speakers are what set this conference apart as a practical, engaging forum, and it’s a great opportunity for you to gain recognition for yourself and your organization. You can present on your own, with a coworker, on a panel with other customers, or with a member of the Verint^® team. What’s more, all speakers receive a complimentary conference registration (a $795 value).

If you’re interested, just drop us a line at diconference@verint.com. We can answer questions you may have about presenting and will work with you throughout the preparation process. It’s a great opportunity to share your knowledge, gain valuable experience as a presenter, and forge professional relationships with your peers at other organizations. Want ideas? Check out last year’s agenda to see the topics discussed.

Register now to attend Driving Innovation™ 2012, the Verint^® Systems global user conference, June 18 - 21, 2012.  We’ll be heading to the Sheraton New Orleans, located in the heart of New Orleans, Louisiana for an action-packed event featuring:

• More than 60 interactive breakout sessions to help you get the most from your solutions from Verint, GMT™, and Vovici™, a Verint Company; including case studies, product updates, tips and tricks, and more.
• Informative sessions presented by industry experts and Impact 360^® “power users.”
• A new Technical Track with sessions that examine our latest software releases and take a deeper dive into evolving industry technology and standards.
• Breakfast roundtables, Verint Community LIVE sessions, and special activities to help you network and exchange ideas with other attendees.
• Pre-conference training sessions focused on extending your knowledge of Impact 360. You can reap the benefits of solution training and conference attendance, all from a single trip.
• Demos and “test drives” of solutions from Verint and our partners in the popular Technology Showcase.
• The opportunity to meet face-to-face with our technical experts in one-hour, one-on-one “Ask the Expert” meetings.

Driving Innovation 2012
June 18 - 20, 2012
Sheraton New Orleans
New Orleans, Louisiana

Join Sean Mahoney of Vovici^TM, a Verint Company, from 1 – 2 p.m. ET on Thursday, December 8 as he presents a complimentary webinar on 7 Steps to Highly Successful Surveys. Get insight into planning, key considerations, and critical steps for creating engaging surveys, including:

·         Surveying the right number of people and helping ensure effective sample sizes.

·         Crafting survey invitations to drive participation and high response rates.

·         Sequencing questions to help customers feel engaged and respected.

·         Closing the feedback loop by acting on Voice of the Customer insights to improve customer experiences and enterprise performance.

Start putting surveys and the voice of your customers to work for you! Click here to register for this informative event! All attendees will receive a complimentary white paper, 7 Steps to Highly Successful Surveys, with tips you can apply to your next survey project.

Start planning now to attend Driving Innovation™, the Verint^® Systems global user conference! In 2012, this must-attend event will be held June 18 – 21 at the Sheraton New Orleans hotel, right in the heart of New Orleans, Louisiana. We’re looking forward to welcoming our Verint customers as well as meeting new customers from the latest additions to our Verint family, GMT^TM and Vovici^TM, A Verint Company. In the weeks ahead, look for more information on www.verint.com/userconference.

Verint^® today announced the signing of a definitive agreement to acquire, upon closing, Global Management Technologies Corporation (GMT™), an Atlanta-based leading provider of workforce management (WFM) solutions. The result of the acquisition will offer customers an even more compelling enterprise productivity solution set that comprises innovative, enterprise-class software and services, a collective set of rich functionality, and domain expertise to help customers in financial services and other vertical markets excel in today’s ever-changing business climate. Click here to read the press release.

Verint’s new program, the Verint Open Innovation Network^™, provides access to the company’s intellectual property portfolio, enabling developers to use its patented technologies in their own offerings. Growth of the Verint Open Innovation Network is expected to expand competitive licensing of the company’s protected technologies and patent rights, reduce the incidence and costs of patent infringement, and encourage collaboration and innovation on an industry scale. Additional information about the Verint Open Innovation Network can be found on the Verint website at www.verint.com/OIN. Read more in the press release.

Is your business interested in engaging with customers using Facebook and other social media channels? Some channels are much more effective than others for reaching out to customers. Learn why in tomorrow’s Webinar entitled, Community Death Match: Facebook vs. Custom Communities. Nicole Freund of The Coleman Company, Inc. and Dave Capuano of Vovici^TM, A Verint^® Company, will go over the pros and cons of Facebook and custom communities, explore when to use which channel and why, and provide a case study as an example. The Webinar is free—click here to register.