Frost & Sullivan, a global growth consulting company, has recognized Verint® Systems with two global innovation awards—the 2011 “Asia Pacific Call Monitoring Systems Vendor of the Year” and the “Latin America Customer Value Enhancement Award in the Contact Center Applications Market.” Both honors reinforce Verint’s commitment to the customer experience, innovation in enterprise workforce optimization (WFO) software, and support among regional channel partners and resellers. Read the press release.
Archive
Category: Back-Office Operations Solutions
Join Sean Mahoney of VoviciTM, a Verint Company, from 1 – 2 p.m. ET on Thursday, December 8 as he presents a complimentary webinar on 7 Steps to Highly Successful Surveys. Get insight into planning, key considerations, and critical steps for creating engaging surveys, including:
· Surveying the right number of people and helping ensure effective sample sizes.
· Crafting survey invitations to drive participation and high response rates.
· Sequencing questions to help customers feel engaged and respected.
· Closing the feedback loop by acting on Voice of the Customer insights to improve customer experiences and enterprise performance.
Start putting surveys and the voice of your customers to work for you! Click here to register for this informative event! All attendees will receive a complimentary white paper, 7 Steps to Highly Successful Surveys, with tips you can apply to your next survey project.
A leading home prescription delivery service in the U.S. will implement Impact 360® for Back-Office Operations™ from Verint® Systems. The organization will deploy the workforce optimization software to track service levels throughout the day and more closely align its staffing with capacity requirements. The prescription delivery service is available to several million members. Initially attracted by Impact 360’s workload forecasting and staff scheduling capabilities, the prescription delivery service organization invested in the solution in April and now plans to leverage its strategic planning, performance management scorecards, and desktop and process analytics functions. It also intends to use Impact 360 to capture data from existing and new back-office systems to create a comprehensive capacity model and perform service-level tracking for approximately 1,000 employees. Read the press release.
Start planning now to attend Driving Innovation™, the Verint® Systems global user conference! In 2012, this must-attend event will be held June 18 – 21 at the Sheraton New Orleans hotel, right in the heart of New Orleans, Louisiana. We’re looking forward to welcoming our Verint customers as well as meeting new customers from the latest additions to our Verint family, GMTTM and VoviciTM, A Verint Company. In the weeks ahead, look for more information on www.verint.com/userconference.
On Thursday, Nov. 17, Steve Williams, Practice Director for Desktop & Process Analytics, will be presenting a webinar to business process executives of the PEX - Process Excellence Network, on “Simple Steps to Sustainability: Ensuring End-user Adoption of Process Changes.” During the presentation, Steve will show that upwards of 60% of all process improvement initiatives fail to deliver as promised. A primary reason is that once the zeal of the initiative wanes, employees regress to their old ways of working.
Steve shows how Desktop and Process Analytics solutions can help organizations ensure end user adoption of process changes. Data Propagation and Process Guidance help decrease the number of steps and can remind employees of process changes through pop-up alerts and reminders. Process Discovery allows managers to continually monitor how employees are executing the processes, quickly enabling managers to see who is not following the new steps and identifying opportunities for coaching.
Listen to this webinar to learn more. If you have managed a process improvement initiative, share with us your successes or challenges!
Verint® today announced the signing of a definitive agreement to acquire, upon closing, Global Management Technologies Corporation (GMT™), an Atlanta-based leading provider of workforce management (WFM) solutions. The result of the acquisition will offer customers an even more compelling enterprise productivity solution set that comprises innovative, enterprise-class software and services, a collective set of rich functionality, and domain expertise to help customers in financial services and other vertical markets excel in today’s ever-changing business climate. Click here to read the press release.
It’s true! Verint Systems is actively seeking experienced professionals for a variety of positions around the globe. See for yourself—check out www.verint.com/careers.
Verint’s new program, the Verint Open Innovation Network™, provides access to the company’s intellectual property portfolio, enabling developers to use its patented technologies in their own offerings. Growth of the Verint Open Innovation Network is expected to expand competitive licensing of the company’s protected technologies and patent rights, reduce the incidence and costs of patent infringement, and encourage collaboration and innovation on an industry scale. Additional information about the Verint Open Innovation Network can be found on the Verint website at www.verint.com/OIN. Read more in the press release.
Is your business interested in engaging with customers using Facebook and other social media channels? Some channels are much more effective than others for reaching out to customers. Learn why in tomorrow’s Webinar entitled, Community Death Match: Facebook vs. Custom Communities. Nicole Freund of The Coleman Company, Inc. and Dave Capuano of VoviciTM, A Verint® Company, will go over the pros and cons of Facebook and custom communities, explore when to use which channel and why, and provide a case study as an example. The Webinar is free—click here to register.
Impact 360 Workforce Management provides three options for performing preference-based scheduling and prioritizing wait lists: Seniority, Rank, and Seniority and Rank. What’s the third option for? It’s a tie-breaker if you have employees with the same seniority dates.
