Verint Systems Blog

Why should you attend Driving Innovation, the Verint global user conference, in New Orleans on June 18 - 21? Here are six great reasons to register now… along with an attendance justification memo that you can customize and provide to your manager.

1.    You can take advantage of cost-effective, pre-conference training to extend your knowledge of Impact 360^® and Vovici^TM solutions. You can reap the benefits of solution training and conference attendance, all from a single trip!

2.    You can obtain expert, how-to advice and best practices to address specific technical or business challenges that may be impeding your organization’s performance, productivity, and profits. Want an individualized consultation with one of our technical experts? No problem—just sign up at the registration desk for a “Talk with the Experts” session. 

3.    You can exchange ideas with peers from other organizations to get fresh insight into ways to reduce costs, enhance performance, motivate employees, and much, much more. Breakfast roundtable sessions, receptions, and other conference activities are structured specifically to facilitate meeting and interacting with other attendees. No other event offers you this opportunity to mingle and converse with so many Verint users and technical experts at the same time.

4.    You can hear case studies from other users on how they solved real-world business problems with Verint, GMT^TM,and Vovici solutions. Many of our session presenters are users, and they’re happy to share their experience and ideas. The conference provides a unique venue for you to take advantage of their expertise. 

5.    You can learn more about how other solutions in the Verint portfolio can help your business tackle tough problems—without having to sit through a sales pitch. Check out our solution demos, ask questions, and gather information for yourself, your manager, and your coworkers in other departments.

6.    You can gather additional insight on products or services that complement your Verint solutions at the Technology Showcase. Unlike a traditional trade show, there’s no need to walk up and down aisles for hours, searching for vendors that might be offering solutions of interest to you. The showcase is held on site in a convenient, centralized location, and showcase exhibitors offer relevant solutions in a friendly, professional atmosphere.

Driving Innovation can provide you with ideas and practical strategies that you can implement as soon as you return to the office. Even small enhancements in your business can add up quickly into substantial cost savings or performance improvements that can more than cover the cost of attendance. So don’t delay—register now!

Are you planning to attend Driving Innovation ^TM  , the Verint^® Systems global user conference, in New Orleans on June 18 - 21? Why not share your expertise and be a presenter at the event? Customer speakers are what set this conference apart as a practical, engaging forum, and it’s a great opportunity for you to gain recognition for yourself and your organization. You can present on your own, with a coworker, on a panel with other customers, or with a member of the Verint^® team. What’s more, all speakers receive a complimentary conference registration (a $795 value).

If you’re interested, just drop us a line at diconference@verint.com. We can answer questions you may have about presenting and will work with you throughout the preparation process. It’s a great opportunity to share your knowledge, gain valuable experience as a presenter, and forge professional relationships with your peers at other organizations. Want ideas? Check out last year’s agenda to see the topics discussed.

Register now to attend Driving Innovation™ 2012, the Verint^® Systems global user conference, June 18 - 21, 2012.  We’ll be heading to the Sheraton New Orleans, located in the heart of New Orleans, Louisiana for an action-packed event featuring:

• More than 60 interactive breakout sessions to help you get the most from your solutions from Verint, GMT™, and Vovici™, a Verint Company; including case studies, product updates, tips and tricks, and more.
• Informative sessions presented by industry experts and Impact 360^® “power users.”
• A new Technical Track with sessions that examine our latest software releases and take a deeper dive into evolving industry technology and standards.
• Breakfast roundtables, Verint Community LIVE sessions, and special activities to help you network and exchange ideas with other attendees.
• Pre-conference training sessions focused on extending your knowledge of Impact 360. You can reap the benefits of solution training and conference attendance, all from a single trip.
• Demos and “test drives” of solutions from Verint and our partners in the popular Technology Showcase.
• The opportunity to meet face-to-face with our technical experts in one-hour, one-on-one “Ask the Expert” meetings.

Driving Innovation 2012
June 18 - 20, 2012
Sheraton New Orleans
New Orleans, Louisiana

Start planning now to attend Driving Innovation™, the Verint^® Systems global user conference! In 2012, this must-attend event will be held June 18 – 21 at the Sheraton New Orleans hotel, right in the heart of New Orleans, Louisiana. We’re looking forward to welcoming our Verint customers as well as meeting new customers from the latest additions to our Verint family, GMT^TM and Vovici^TM, A Verint Company. In the weeks ahead, look for more information on www.verint.com/userconference.

New York Life Insurance Company’s Tampa direct marketing business was named 2011 “Innovator of the Year” during Driving Innovation^TM, the Verint^® Global User Conference in May. This year’s honor was presented to Gian Brackin, corporate vice president for New York Life’s Contact Center Operations. She was recognized for her innovative approach to managing New York Life contact centers, resulting in measurable improvements in productivity, attendance, cost savings, and customer satisfaction. Congratulations to Gian and the Tampa team!  Read the press release.

Over 600 enthusiastic attendees recently helped make Driving Innovation™, the Verint^® Witness Actionable Solutions^® global user conference, a resounding success!

Held May 16 - 19 at the Red Rock Resort in Las Vegas, Nevada, the conference featured general sessions and presentation tracks designed for specific areas of interest, such as Voice of the Customer Analytics, back-office optimization, and business trends and strategies. Business relationship expert and bestselling author Garrison Wynn entertained the audience with a keynote on “The Real Truth About Success” that was humorous and insightful. Verint CEO Dan Bodner discussed how Actionable Intelligence^TM is changing our world, and Verint Witness Actionable Solutions President Elan Moriah presented an overview of industry trends and their business impact. 

Breakout presentations by Verint customers were filled with insight derived from real-world experience, while breakfast roundtable sessions offered the chance to engage in lively discussions about industry issues and best practices. Other highlights included a Technology Showcase, which gave attendees the opportunity to gain firsthand experience with solutions from Verint and a select group of partners. “Meet the Expert” sessions offered the opportunity to meet one-on-one with Verint technical experts, while pre-conference training sessions provided instruction tailored to the needs of system administrators and end users of Impact 360^® solutions.

Attendees came from all over the globe, from Australia to the Americas, and represented a wide spectrum of industries, including banking, healthcare, high tech, insurance, telecom, utilities, and more. Their enthusiasm was infectious, helping to make the 2011 conference the best one yet!

Plans are already underway for the 2012 Driving Innovation conference in New Orleans.  After the success of the 2011 conference, we’re looking forward to another great event next year—and we hope to see you there!

Are you attending Driving Innovation^TM, the Verint Witness Actionable Solutions global user conference? The special room rate of $120 per night at the Red Rock Resort is available only through April 29. Click here for online reservations or ask for the Verint room block if you call. Reserve your room now!

Register two people from the same company for Driving Innovation 2011 by March 31, and a third person attends free! Email us at diconference@verint.com for your special discount code.

Are you heading to our Driving Innovation^TM user conference in Las Vegas in May? Now’s your chance to submit questions for what’s sure to be three of the liveliest, most interactive sessions at the event: WFM Smackdown!, QM Cage Match, and – new this year – Analytics Intervention.

During these sessions, a panel of experts will tackle some of the most difficult or widespread problems facing customer service organizations today, with a focus on workforce management (WFM), quality monitoring (QM), or “voice of the customer” analytics (including speech analytics, text analytics, and customer feedback surveys). After our experts respond to a question, we’ll open up the floor for a period of audience participation before moving on to the next question. In previous years, we’ve examined adherence goals, selecting the “right” service levels or behavior metrics, flexible scheduling, and whether compensation should be tied to quality metrics.

Your questions help make these sessions so valuable! If you’d like to suggest a question for discussion, just drop us a line at diconference@verint.com. 

Attention, users of Verint^® Witness Actionable Solutions^® software! Is someone within your organization a customer service innovator? Why not nominate him or her for the 2011 Innovator of the Year award?

Presented annually to a Verint user at our Driving Innovation^TM user conference in May, the award recognizes customer service/contact center managers and their respective companies for outstanding customer service accomplishments over the past year.

Nominations are being accepted through April 28 via the Driving Innovation Web site. Check it out and nominate someone today!