Verint Systems Blog

Join Verint for this webinar discussing PSIM (Physical Security Information Management) solutions are about, the benefits for enhancing security, implementing compliance requirements and ensuring business continuity.

Panellists:

• Brian Sims
  Group Content Editor, UBM Live Security Portfolio and Editor, Security Management Today (SMT) Online
• Mark Abbott
  Director, Global Showcase (EMEA region), Microsoft Global Security 
• Nick Unsworth
  Principal Consultant, Arup Resilience Risk and Security Consulting
• Peter Houlis
  Managing Director, 2020 Vision Systems
• Peter Weller
  Senior Pre-Sales Consultant, Video Intelligence Solutions, Verint SystemsRegistration link:
  https://presentations.inxpo.com/Shows/UBM/Standalone/UBMLive /11-10-11/registration.html

As reported on the ACCE website:

Seven sessions per time slot - at levels ranging from beginner to advanced - will be offered across these four critical areas of learning.

The Power of People If you’re responsible for managing people in the contact center, this subject is where you’ll find the ideas and resources you need to improve. We’ll tackle the tough issues of retention, stress, and attendance, give you insights on coaching and selling, and set your supervisors up for success.

Improving Operational Effectiveness We’ve emphasized the “how to” in these critical operations topics so you can return home with actionable ideas for making immediate improvements to your contact center. Results are what you need and the sessions under this subject will teach you exactly how to achieve them in your own operation.

Strategy and Leadership If you’re ready to be inspired by fresh ideas on strategy and leadership, this is the subject for you. We’ll delve into the “big picture” issues that keep you up at night, and provide insights into leading your team to success from the best in the business.

Today’s Technology - and Tomorrow’s The amazing array of bells and whistles in today’s technology is impressive - and overwhelming. This core subject will help you to understand what’s most important: how to use contact center technology to get the job done. These sessions range from selecting applications to using them, including how to coordinate across the organization.

http://www.icmi.com/ACCE

As reported on the Frost & Sullivan web site:

Customer Contact 2012, East: A Frost & Sullivan MindXchange is, simply put, a rollercoaster ride of new ideas with immediate impact and an unbeatable opportunity to make connections you would not have had the chance to otherwise.

http://www.frost.com/prod/servlet/summits-details.pag?eventid =229967577

CRM Strategies and Technologies to Understand, Grow and Manage Customer Experiences

The Gartner Customer 360 Summit continues to be the must-attend event for CRM professionals focusing on exceeding their business growth objectives by implementing the latest social and mobile strategies and technologies, as well as traditional customer points of interaction. Customer 360 provides the very latest strategic, as well as tactical, insight into understanding, engaging and managing customer experiences.

Customer 360 represents the single most important conference in the CRM space, where business and IT leaders gather to learn from the latest Gartner research and interact with 22+ Gartner analysts, peers and solution leaders. Experience new research and innovative thinking in a variety of session formats that drill down into your most critical CRM topics, including change management, social media strategies, customer analytics, customer experience metrics, marketing performance measurement and optimization, and much more.

http://www.gartner.com/technology/summits/na/customer-360/

Advances Market Momentum Leadership in WFM, Helping Customers Achieve Operational Excellence

Continues to Drive WFM Further Into the Enterprise with Enhanced Branch, Contact Center and Back-Office Operations Features

MELVILLE, N.Y., October 25, 2011 - Verint® Systems Inc. (NASDAQ: VRNT) today announced the availability of its fully web-enabled Enterprise Workforce Management (WFM) solution and expanded vision for what an enterprise-wide approach to WFM can bring to organizations of all sizes. This announcement builds upon the company’s award-winning Impact 360® Workforce Management^TM solution and follows on its recent acquisition of WFM solution innovator Global Management Technologies Corporation (GMT^TM), which closed earlier this month.

Verint Enterprise Workforce Management is the first enterprise-class solution of its kind to bring unified visibility into key workforce optimization (WFO) dynamics across customer touch points and communications channels. From contact center, to branch office, to back-office operations, forward-thinking organizations are increasingly seeking a more strategic, organization-wide approach to planning, forecasting and scheduling their resources and work performed. They’re charged with maximizing the benefits of a growing virtual workforce and creating greater value from available resources. A cornerstone for achieving operational excellence is a more holistic approach to mastering WFM, offering new visibility into the management, allocation and tracking of people, processes and work performance company-wide. continue reading…

Join Bill Durr at the CC Demo Dallas event in the InterContinental Dallas Hotel as he discusses how cross-channel analytics can help provide insight into customer behavior.  Click here for more details.

Come see Daniel Ziv among other customer experience and other industry experts as they discuss best practices in topics vital to an organization’s success.

October 16 - 18, 2011
Rancho Mirage, California, United States
http://consero.com/events/customer-experience-forum

Verint^® today announced the signing of a definitive agreement to acquire, upon closing, Global Management Technologies Corporation (GMT™), an Atlanta-based leading provider of workforce management (WFM) solutions. The result of the acquisition will offer customers an even more compelling enterprise productivity solution set that comprises innovative, enterprise-class software and services, a collective set of rich functionality, and domain expertise to help customers in financial services and other vertical markets excel in today’s ever-changing business climate. Click here to read the press release.

Verint^® invites you to a free, half-day Verint Community LIVE session. These workshops are educational, interactive events designed to meet the needs of busy professionals, managers, and executives interested in improving performance in their contact centers, back-office operations, and customer care organizations. Discover new ideas and creative practices for workforce optimization (WFO), including voice of the customer analytics, workforce management, WFO in back-office operations, and more. There will be no sales pitches or product demos! The majority of the agenda is devoted to networking and discussion groups. Click here for more information.

When it comes to your contact centers, do you have properly trained supervisors or are you relying on some highly motivated and dedicated ‘super-agents” to perform that role? Are your supervisors properly trained, empowered, and free to handle escalations or requests for help from other agents? Are you allowing your supervisors to effectively manage their teams or are they another person handling calls to manage queue overflow? Consider these and other issues as you read a great article posted by Kathleen Peterson of Powerhouse Consulting. Click here to read the full article.