What can you do in 6 hours with 200 people? Build a playground of course! On Monday February 6th a group of Verint employee volunteers, New Orleans community volunteers and Langston Hughes Academy volunteers banded together to build a wonderful new playground for the scholoars at LHA. Read more here.
Following are all the playground components the Verint team installed shoulder to shoulder with the community:
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As Verint® continues to advance its position as a market leader, it’s important to keep our corporate brand as strong and vibrant as the solutions we offer. To this end, we recently replaced the name of our “Witness Actionable Solutions®” business unit with Enterprise Intelligence SolutionsTM (EIS). We believe that this new name best articulates our enterprise workforce optimization and voice of the customer solutions for contact centers, branch and back-office operations, and the financial compliance market. Likewise, refreshed branding is being implemented for our Security Intelligence SolutionsTM, where we are retiring the name “Communications Intelligence & Investigative Solutions” and replacing it with Communications & Cyber Intelligence SolutionsTM.
The name changes are exactly that—name changes. Our products and services remain the same, and there is no impact on your contracts and support agreements with us.
Are you planning to attend Driving Innovation™ 2012, the Verint® Systems global user conference, in New Orleans on June 18 – 20? Be sure to register by January 31 to qualify for the early registration discount.
Dec. 1, 2011 – Jan. 31, 2012
Early registration: $595 USD – Register at 2011 pricing!
Feb. 1 – May 15
Standard registration: $795
May 16 – June 8
Late registration - $995
June 18 – 20
Onsite registration: $1,195 (includes registration and late fees)
Zhejiang Mobile, one of the largest mobile communications network operators in China, is using its Impact 360® Speech Analytics™ solution to gain a deeper understanding of why customers call its contact center. The software is enabling the company to enhance performance, reduce handle times, and more effectively target its marketing programs. Read the press release.
Verint® Systems has announced enhancements to its Voice of the Customer (VoC) Analytics portfolio, furthering the momentum around its mid-year business combination with VoviciTM, a leading provider of VoC and enterprise feedback management (EFM) solutions.
Advancements in the latest release of the Vovici Enterprise Feedback Management solution include integrations to Verint’s Impact 360® Text Analytics™, which analyzes customer interactions and feedback from a variety of internal and external sources such as blogs, chat, email, social media channels, surveys and more. Users can now automate and schedule the transfer of survey results, removing the need for manual processing. They can also embed Vovici EFM charts into Verint performance management scorecards, create password-protected report links to share with non-Vovici users, and—at their discretion—enable viewers to filter data within the reports. Read more in the press release.
Join Verint for this webinar discussing PSIM (Physical Security Information Management) solutions are about, the benefits for enhancing security, implementing compliance requirements and ensuring business continuity.
Panellists:
As reported on the ACCE website:
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The Power of PeopleIf you’re responsible for managing people in the contact center, this subject is where you’ll find the ideas and resources you need to improve. We’ll tackle the tough issues of retention, stress, and attendance, give you insights on coaching and selling, and set your supervisors up for success. |
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Improving Operational EffectivenessWe’ve emphasized the “how to” in these critical operations topics so you can return home with actionable ideas for making immediate improvements to your contact center. Results are what you need and the sessions under this subject will teach you exactly how to achieve them in your own operation. |
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Strategy and LeadershipIf you’re ready to be inspired by fresh ideas on strategy and leadership, this is the subject for you. We’ll delve into the “big picture” issues that keep you up at night, and provide insights into leading your team to success from the best in the business. |
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Today’s Technology - and Tomorrow’sThe amazing array of bells and whistles in today’s technology is impressive - and overwhelming. This core subject will help you to understand what’s most important: how to use contact center technology to get the job done. These sessions range from selecting applications to using them, including how to coordinate across the organization. |
As reported on the Frost & Sullivan web site:
Customer Contact 2012, East: A Frost & Sullivan MindXchange is, simply put, a rollercoaster ride of new ideas with immediate impact and an unbeatable opportunity to make connections you would not have had the chance to otherwise.
http://www.frost.com/prod/servlet/summits-details.pag?eventid =229967577
The Gartner Customer 360 Summit continues to be the must-attend event for CRM professionals focusing on exceeding their business growth objectives by implementing the latest social and mobile strategies and technologies, as well as traditional customer points of interaction. Customer 360 provides the very latest strategic, as well as tactical, insight into understanding, engaging and managing customer experiences.
Customer 360 represents the single most important conference in the CRM space, where business and IT leaders gather to learn from the latest Gartner research and interact with 22+ Gartner analysts, peers and solution leaders. Experience new research and innovative thinking in a variety of session formats that drill down into your most critical CRM topics, including change management, social media strategies, customer analytics, customer experience metrics, marketing performance measurement and optimization, and much more.
Advances Market Momentum Leadership in WFM, Helping Customers Achieve Operational Excellence
Continues to Drive WFM Further Into the Enterprise with Enhanced Branch, Contact Center and Back-Office Operations Features
MELVILLE, N.Y., October 25, 2011 - Verint® Systems Inc. (NASDAQ: VRNT) today announced the availability of its fully web-enabled Enterprise Workforce Management (WFM) solution and expanded vision for what an enterprise-wide approach to WFM can bring to organizations of all sizes. This announcement builds upon the company’s award-winning Impact 360® Workforce ManagementTM solution and follows on its recent acquisition of WFM solution innovator Global Management Technologies Corporation (GMTTM), which closed earlier this month.
Verint Enterprise Workforce Management is the first enterprise-class solution of its kind to bring unified visibility into key workforce optimization (WFO) dynamics across customer touch points and communications channels. From contact center, to branch office, to back-office operations, forward-thinking organizations are increasingly seeking a more strategic, organization-wide approach to planning, forecasting and scheduling their resources and work performed. They’re charged with maximizing the benefits of a growing virtual workforce and creating greater value from available resources. A cornerstone for achieving operational excellence is a more holistic approach to mastering WFM, offering new visibility into the management, allocation and tracking of people, processes and work performance company-wide. continue reading…
