Verint Systems Blog

Join Verint at These Upcoming Events
At these upcoming events, Verint experts will discuss how you can drive the benefits of workforce management, quality monitoring, and voice of the customer analytics deeper into your enterprise. We encourage you to attend!

2012 SWPP Annual Conference
Nashville, Tennessee

On March 8 at 9:30 a.m., Bill Durr will present on “Workforce Management Outside the Contact Center: The Lessons Learned.”

One Week Media Webinar

On March 8 at 1 p.m. GMT, Steph Patel will focus on speech analytics in “Are you Listening to What Your Customers Are Saying—Really Listening?”

Global Forum Congress
Mexico City, Mexico
On March 13 at 4 p.m., Oscar Alban will explain why “Voice of the Customer is an Important Part of Quality Monitoring.”

Customer Feedback/Measurement/Voice of the Customer
London, United Kingdom
At 3 p.m. on March 21, Helen Murray will explore why organizations need to better use their data during “Who’s Afraid of the Big Bad Wolf?”

Want more information? Read the press release.

Did you know that Verint will be offering pre-conference training sessions at its user conference in New Orleans on Monday, June 18? These sessions can provide an economical way for you to attend training and the conference, all in a single trip. Sessions are organized into tracks that focus on industry best practices and/or features in the Impact 360^® and Vovici™ 6 solutions.

The pre-conference training registration fees are $250 USD per session for Tracks 1 – 5. Track 6 courses last an entire day and are $395 for session 1 and $495 for session 2. Fees include breakfast and lunch for all sessions. Pre-registration is required, and you must be registered for the main conference in order to register for this training. Please note that space is limited and available on a first-come, first-served basis.

Click the links below to learn more about each track.

Track 1: Impact 360 Quality Monitoring V.11

Track 2: Impact 360 Workforce Management V.11

Track 3: Impact 360 Speech Analytics V.11 and Desktop and Process Analytics V.11

Track 4: Impact 360 Performance Management V.11

Track 5: System Administration for Impact 360 V.11

Track 6: Vovici 6

American Eagle Federal Credit Union (AEFCU), a full-service, not-for-profit financial institution, is using Verint’s GMT™ workforce management (WFM) software to create flexible schedules and minimize overtime. Within the first year of implementation, the financial institution reduced its branch overtime by more than 86 percent. By the second year, that figure jumped to more than 96 percent. Further, across the two year period, AEFCU reduced full-time employee (FTE) costs by 14 percent through natural attrition and better forecasting. Read the press release.

What can you do in 6 hours with 200 people?  Build a playground of course!  On Monday February 6th a group of Verint employee volunteers, New Orleans community volunteers and Langston Hughes Academy volunteers banded together to build a wonderful new playground for the scholoars at LHA.  Read more here.

Following are all the playground components the Verint team installed shoulder to shoulder with the community:

Why should you attend Driving Innovation, the Verint global user conference, in New Orleans on June 18 - 21? Here are six great reasons to register now… along with an attendance justification memo that you can customize and provide to your manager.

1.    You can take advantage of cost-effective, pre-conference training to extend your knowledge of Impact 360^® and Vovici^TM solutions. You can reap the benefits of solution training and conference attendance, all from a single trip!

2.    You can obtain expert, how-to advice and best practices to address specific technical or business challenges that may be impeding your organization’s performance, productivity, and profits. Want an individualized consultation with one of our technical experts? No problem—just sign up at the registration desk for a “Talk with the Experts” session. 

3.    You can exchange ideas with peers from other organizations to get fresh insight into ways to reduce costs, enhance performance, motivate employees, and much, much more. Breakfast roundtable sessions, receptions, and other conference activities are structured specifically to facilitate meeting and interacting with other attendees. No other event offers you this opportunity to mingle and converse with so many Verint users and technical experts at the same time.

4.    You can hear case studies from other users on how they solved real-world business problems with Verint, GMT^TM,and Vovici solutions. Many of our session presenters are users, and they’re happy to share their experience and ideas. The conference provides a unique venue for you to take advantage of their expertise. 

5.    You can learn more about how other solutions in the Verint portfolio can help your business tackle tough problems—without having to sit through a sales pitch. Check out our solution demos, ask questions, and gather information for yourself, your manager, and your coworkers in other departments.

6.    You can gather additional insight on products or services that complement your Verint solutions at the Technology Showcase. Unlike a traditional trade show, there’s no need to walk up and down aisles for hours, searching for vendors that might be offering solutions of interest to you. The showcase is held on site in a convenient, centralized location, and showcase exhibitors offer relevant solutions in a friendly, professional atmosphere.

Driving Innovation can provide you with ideas and practical strategies that you can implement as soon as you return to the office. Even small enhancements in your business can add up quickly into substantial cost savings or performance improvements that can more than cover the cost of attendance. So don’t delay—register now!