Verint® has announced its position in the “Leaders” quadrant of the newly published “Magic Quadrant for Contact Center Workforce Optimization,” a November 7 report from research and advisory firm Gartner, Inc. For “completeness of vision,” Gartner determined Verint’s Magic Quadrant position based on such aspects as market understanding, market strategy, sales strategy, offering/product strategy, business model, vertical/industry strategy, innovation, and geographic strategy. Click here to read the press release.