A leading home prescription delivery service in the U.S. will implement Impact 360® for Back-Office Operations™ from Verint® Systems. The organization will deploy the workforce optimization software to track service levels throughout the day and more closely align its staffing with capacity requirements. The prescription delivery service is available to several million members. Initially attracted by Impact 360’s workload forecasting and staff scheduling capabilities, the prescription delivery service organization invested in the solution in April and now plans to leverage its strategic planning, performance management scorecards, and desktop and process analytics functions. It also intends to use Impact 360 to capture data from existing and new back-office systems to create a comprehensive capacity model and perform service-level tracking for approximately 1,000 employees. Read the press release.