As reported on the ACCE website:
Seven sessions per time slot - at levels ranging from beginner to advanced - will be offered across these four critical areas of learning.
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The Power of PeopleIf you’re responsible for managing people in the contact center, this subject is where you’ll find the ideas and resources you need to improve. We’ll tackle the tough issues of retention, stress, and attendance, give you insights on coaching and selling, and set your supervisors up for success. |
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Improving Operational EffectivenessWe’ve emphasized the “how to” in these critical operations topics so you can return home with actionable ideas for making immediate improvements to your contact center. Results are what you need and the sessions under this subject will teach you exactly how to achieve them in your own operation. |
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Strategy and LeadershipIf you’re ready to be inspired by fresh ideas on strategy and leadership, this is the subject for you. We’ll delve into the “big picture” issues that keep you up at night, and provide insights into leading your team to success from the best in the business. |
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Today’s Technology - and Tomorrow’sThe amazing array of bells and whistles in today’s technology is impressive - and overwhelming. This core subject will help you to understand what’s most important: how to use contact center technology to get the job done. These sessions range from selecting applications to using them, including how to coordinate across the organization. |
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