Do you need additional search and reporting capabilities beyond what’s available in the standard fields of Impact 360® Quality Monitoring Version 10? If so, consider using Conditional Custom Data (CCD) fields. By defining one of the available three fields with parameters you have available (such as ANI, DNIS, Extension, etc.), you can easily add this enhanced functionality.

 

Within Toolbox, go to Conditional Custom Data and select “Edit” for any of the desired CCD fields. Define the values for the CCD field and their supporting rules, and then assign access to the appropriate user’s profile. You can customize your use of this highly dynamic functionality even further by changing the Caption Editor for the newly defined CCD field. It’s that simple!