Did you know you can use Impact 360® Quality MonitoringTM V.10 to capture and evaluate your employees’ performance and behaviors, even if the evaluations do not directly relate to a recorded interaction? These evaluations are called “External Evaluations” since they relate to interactions that are not recorded, and hence, are external to the system.

 

To fill out an external evaluation, simply click on the “Evaluate” button on the QM portal and select the employee you need to evaluate, the time period covered by the evaluation, and other relevant data. You will be presented with an evaluation form, which you can fill out and use in the same way as when you evaluate a recorded contact. Note that all QM reports and capabilities that apply to standard evaluations are also available to external evaluations.