Here is a listing of links to external content that you may find interesting. This list will be updated regularly so please check back often to keep current.
Articles by Verint on Unified Communications Strategies
General Business
How Much Of Social Media Data Is Really Actionable?
Is the Call Centre Killing Your Business? | BTalk
What I really want is a speed boat not a tanker
Modern eCommerce, or is that just next gen commerce?
Social media - How should customer strategists be involved?
Customer Connectedness Rises To The Top
General Technology
Gartner Identifies the Top 10 Strategic Technologies for 2011
Cloud
Clouds, Data, and System: Advancing technologies are metamorphosing traditional business models.
Analytics
The Organizational Roles of Reporting vs. Analysis: Determining Your Mix
Analytics: The Spark That Lights the Social CRM Fire
A Hat for Many Heads – Social Media Analytics
Big Data Makes a Big Difference
Using predictive analytics tools and setting up an analytics program
Five Predictions For Web Analytics in 2011
In web analytics, everything is relative
IntelTrax Blog Covering Data Analytics and Fusion Market Now Available
Workforce Management
Frost and Sullivan’s Keith Dawson On Buying WFM/WFO Solutions
eLearning
RCCSP on Quality Monitoring, Quality Management and Training
Voice of the Customer/Customer Survey
The New Rules of Handling Customer Complaints
Listen to, Learn from and Leverage the Voice of the Customer
There’s Customer Feedback Gold In Your Contact Center
Applying Feedback Survey Applications To Improve Customer Remarks
How to Shift to a Customer-centric Organization: Voice of the Customer Webinar
Insurance Technology - Allstate’s New Insurance Agency Adopts Voice of the Customer Approach
Customer Service
Building Blocks for the Customer-Centric CIO
Banks urged to tap traditional channels to build customer advocacy - Forrester
Customer Feedback Map: Charting Sources of VOC Data
Negating the Value of Customer Feedback
Can You Still Win With Service?
Customer Collaboration (According to Cisco)
Customer Service is for the Birds
Verint Related News
Worcestershire councils consolidate three call centres into one
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