As seen in the recent In Queue newsletter:

In 2010, performance management was replaced at the top of the list by desktop analytics with 33.3 percent of respondents reporting that they intend to evaluate desktop analytics for purchase in 2011. Following closely behind on the shopping list was performance management with 31.3 percent of respondents. Third place on the shopping list and making a first appearance in the top three was e-learning with 30.4 percent of respondents.

In terms of products that have already been funded for purchase in 2011, desktop analytics also tops the list followed closely by agent desktop software/CTI. We found the attention being paid to the agent desktop interesting given the way desktops have not been a top-of-mind efficiency consideration in the past. The industry appears to be waking to the potential productivity power that the agent desktop offers.

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