This excerpt is pulled from the article in the NACC In Queue Newsletter.  Click here for the full text.

On September 29th, Verint® Systems introduced the Impact 360® Text Analytics™ solution for their Customer Interaction Analytics™ portfolio (Whew. Writing all those trademark symbols wears me out). This new offering is the result of a partnership between Verint and Clarabridge, Inc., a text analytics company well-known in marketing circles.