Register Here

10/5/2010

Toronto, Ontario

Verint Creative Practices Workshop - Toronto, Ontario  (View Other Cities)

Tuesday, October 5, 2010
8:30 a.m. - 2 p.m.

 

The Fairmont Royal York
100 Front Street W
Toronto, Ontario, Canada

Join the Network

Linked In Linked In Twitter Twitter Facebook Facebook

Agenda Highlights (Download the full agenda)

Verint® Creative Practices workshops are a great place to meet other contact center managers and users. At these free, half-day events you’ll learn interesting and creative best practices from industry experts.

Kathleen PetersonCustomer Experience Driven Operations – What Leaders Need to KNOW and DO

Kathleen Peterson, PowerHouse Consulting

Today’s customer experience affects tomorrow’s profit. Customer experience optimization relies on operational savvy to meet both the needs of the customer and the needs of the business. Take away seven “Need to Know’s” and work on the “What to Do’s” with others facing similar challenges.
Verint CustomerDriving Results with Speech Analytics

Verint Customer Presentation

Learn how a leading Canadian telecommunications provider has incorporated speech analytics into its planning and programs to drive voice-of-the-customer across the enterprise.
Oscar AlbanExtreme Workforce Optimization - How Far Can You Go?

Bill Durr, Industry Evangelist and Speaker, Verint

How far can your business go with workforce optimization? Discover how you can leverage today’s technology, people and processes to drive results within the contact center and into the enterprise.
Workforce Optimization Breakout Groups - (2 sessions)

  • Workforce Management – Bill Durr, Verint
  • Customer Interaction Analytics – David Singer, Verint
  • Back Office and Desktop Process Analytics – Eden Anderson, Verint