Travel Booking and Fulfillment Services Customer Looks to Verint Software and Partner Tele´Train to Strengthen Forecasting and Scheduling Capabilities (NASDAQ: VRNT) today announced that Germany-based travianet GmbH, a leading provider of travel booking and fulfillment services, implemented the Impact 360® Workforce Management software from Verint Witness Actionable Solutions® in July 2010. Verint partner Tele´Train deployed the solution, which includes forecasting and scheduling, advanced adherence and reporting functionality, in three travianet contact centers to support 170 agents. Tele´Train also trained travianet staff on the solution and provided consulting on process change management for best practice workforce management (WFM).
KIEL, GERMANY and MELVILLE, N.Y., September 15, 2010 — Verint® Systems Inc.
With more than 2,000 active affiliates nationally, travianet offers holiday booking services for consumers, travel management services for companies, and booking fulfillment services for travel portals, shipping lines, airlines, hotels and other travel operators. To accommodate its rapid growth, the organization opened two new service centers in the last year, making a total of three centers in Germany. In conjunction with the expansion, it sought to invest in a feature-rich and highly scalable WFM solution that would help anticipate customer and workforce staffing needs, schedule the right staff to meet demand and maintain a core focus on customer service excellence.
These objectives, coupled with its technology requirements, led to the selection of Verint and the purchase of Impact 360 Workforce Management in June 2010. “We have always adopted new technology to enable us to operate more efficiently. Now that we are expanding our business, we need more intelligent and time saving tools like Impact 360 to stay ahead in a rapidly changing environment,” shares Bernd Kienle, managing director at travianet. “Impact 360 will help us optimize and automate forecasting and scheduling, and its intuitive dashboard will enable seamless management of our agents.”
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