10/19/2010
Dallas, TX
 Verint Creative Practices Workshop - Dallas, TX (View Other Cities)
Tuesday, October 19, 2010
8:30 a.m. - 2 p.m.
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Agenda Highlights (Download the full agenda)
Verint® Creative Practices workshops are a great place to meet other contact center managers and users. At these free, half-day events you’ll learn interesting and creative best practices from industry experts.
 Is It Time to Update the Golden Rule?
Brynn Palmer, The Customer Experience Doctor
In a transforming global economy, can our traditional customer service methods support consumers requirements for service? How will your organization meet the “service expectations” of today’s customer? |
 Delivering Great Performance with Speech Analytics
Verint Customer Presentation
In this case study summary, a leading provider of financial services and insurance shares it s experience using speech analytics to hone in on – and enhance – employee performance. |
 Workforce Optimization Tips and Tricks
Vicki Herrell, Executive Director of the Society of Workforce Planning Professionals (SWPP)
Learn top tips in areas including quality monitoring/recording, workforce management, analytics and contact center optimization. |
 Extreme Workforce Optimization - How Far Can You Go?
Oscar Alban, Industry Evangelist and Speaker, Verint
How far can your business go with workforce optimization? Discover how you can leverage today’s technology, people and processes to drive results within the contact center and into the enterprise.
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Workforce Optimization Breakout Groups - (2 sessions)
- Workforce Management –Vicki Herrell, Society of Workforce Planning Professionals
- Customer Interaction Analytics – David Singer, Verint
- Back Office and Desktop Process Analytics – Rajeev Venkat, Verint
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