11/3/2010
Columbus, OH
 Verint Creative Practices Workshop - Columbus, OH (View Other Cities)
Wednesday, November 3, 2010
8:30 a.m. - 2 p.m.
Join the Network
Agenda Highlights (Download the full agenda)
Verint® Creative Practices workshops are a great place to meet other contact center managers and users. At these free, half-day events you’ll learn interesting and creative best practices from industry experts.
 Workforce Optimization Tips and Tricks
Vicki Herrell, Executive Director of the Society of Workforce Planning Professionals (SWPP) and Oscar Alban, Industry Evangelist and Speaker, Verint
Join industry thought leaders from the Society of Workforce Planning Professionals (SWPP) and Verint as they present some of the top tips in areas including quality monitoring/recording, workforce management, analytics and contact center optimization. |
 Customer Presentation
Brynn Palmer
|
 Extreme Workforce Optimization - How Far Can You Go?
Oscar Alban, Industry Evangelist and Speaker, Verint
How far can your business go with workforce optimization? Discover how you can leverage today’s technology, people and processes to drive results within the contact center and into the enterprise. |
Workforce Optimization Breakout Groups - (2 sessions)
- Workforce Management –Vicki Herrell, Society of Workforce Planning Professionals
- Customer Interaction Analytics –Diego Lomanto, Verint
- Back Office and Desktop Process Analytics – Eden Anderson, Verint
|
|
Comments